Shipping policy

 

Shipping Overview

  • We currently ship only within Thailand.

  • All orders are shipped using DHL, a trusted and reliable courier service to ensure your items arrive safely and in good condition.

Processing and Delivery Time

  • Orders are prepared and dispatched after payment is confirmed and during our business days.

  • Delivery usually takes between 3 to 5 business days after the order has been shipped.

  • Delivery times may vary depending on your location, public holidays, or busy periods.

Shipping Carrier

  • All orders are delivered using DHL, a professional and secure courier service known for fast and reliable delivery.

  • We ship orders from Monday to Friday.

  • DHL delivers from Monday to Saturday.

Shipping Fees

  • Shipping fees are calculated automatically at checkout based on your order and delivery address.

  • The final shipping cost will always be shown before you complete your purchase.

Order Tracking

  • Once your order has been shipped, a tracking number will be sent to the email address you provided at checkout.

  • To receive your tracking number and shipping notifications, please make sure you enter your email address correctly when placing your order.

  • As stated at checkout:
    “To receive your tracking number and shipping notifications, please enter your email address below.”

Delivery Issues

  • If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at support@portfcstore.com and we will assist you.

Business Days

  • Orders are shipped from Monday to Friday.

  • Orders placed on weekends or public holidays will be processed on the next business day.